New trend at hair salons - no chatting


No chatting, just chopping … Salons are leveling up their customer service by asking customers exactly what they want out of their experience. And for some people, what they really want is quiet. Some salons have started sending out pre-appointment questionnaires to ask customers if they would want to chat or just keep it quiet during their visit. The salons that have started the trend say they realized, during COVID, that having calming experiences without chit chat expectations is essential. “Some people just don’t want conversation; it’s really their time to zen out,” one stylist said. Salons are notoriously “chatty” industries, but that doesn’t mean they have to be for everyone. (The Guardian)


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