This should be fun. On our trip to Italy, we were given a COMPLETELY different connecting flight from Paris to Rome, causing us to miss our connection to our final destination from Rome to Sicily. Given the current situation with airlines, I figured I wouldn't even bother calling to complain, but my co-worker told me that European airlines actually refund you if you are inconvenienced (???)
So, after waiting on hold for half hour this morning and having to call back this afternoon, I finally got a hold of someone from Air France, who told me their complaint page was down so I had to use Deltas. She sent me to www.delta.com/complaint a site, you will see does not exist.
Back to the phones! I'll keep you posted on this process. I'm sure they aren't going to make it easy, but they cancelled our connection flight and DIDN'T EVEN TELL US! Sitting through border security and then killing an unforeseen 3 hours in an airport with a toddler is not what I had signed up or paid for!
Let me know if you have any tips! Shoot me an email