Customers Threatens Restaurant Over French Fry Change!
A restaurant in Maine is feeling the wrath of customers over, of all things, French fries. Bolley's Famous Franks in Waterville, Maine recently replaced their popular crinkle cut fries with regular, thinner straight fries and customers are more than just unhappy about it.
Owners Leslieand Jim Parsonsexplained the need for the change in a post on Facebook. Leslie said it was purely business decision, noting that for the crinkle cut fries, “The blades are ridiculously pricey and flimsy. It takes many blades to operate the cutter and after sinking thousands, yes thousands, I chose to go with an alternative cut.”
But long time customers apparently aren’t taking well to change at all. While Leslie said she’s fine with “feedback from those who have respectfully discussed the change,” a lot of disappointed diners have been downright hostile over the new fries. “Within the last week, we have encountered some pretty disturbing and hostile customers apparently very unhappy with our straight-cut french fry," she said. "I just want to say I will absolutely not tolerate being sworn at, threatened physical harm to myself, my husband and children." In one case, a customer was complaining so much, Jim asked him to leave and he then threatened to fight Jim.
Some customers did point out that the restaurant needs to make some other changes as well, though. Seems their current Facebook cover page still shows the traditional crinkle cut fries, which could certainly get some folks upset. As one person noted, “might want to change this picture now. Just sayin’.”