Sam’s Club is the latest chain to embrace the idea of no cashiers and no registers. In an attempt to compete with Amazon Go’s cashier-less stores, the Wal-mart owned big box store is opening what they're calling Sam’s Club Now in Dallas, Texas next month.
So, what can customers expect at Sam’s Club new store? Well, it will be much smaller than a regular Sam’s Club, and it will have no cashiers, registers, and most importantly, no long check out lines. It will also feature self-service returns, digital price tags and more.
In order to shop at the store, customers will have to download the Sam's Club Now app, which will allow them to build their shopping list, and scan and pay for items. Making things even easier, when customers scan items they will automatically be removed from a person’s shopping list, so they can see what’s left to buy. The app will also offer navigation software, which will help customers find what they’re looking for, since evidently “Where is an item?” is the top question customers ask at the store. The app will actually map out directions to show the quickest way for customers to get to the item they want.
Sam’s Club Now will still have employees, or as they’re called “member hosts,” in the store, especially since to complete a purchase a customer will have to show a barcode to an employee who’ll scan it before they can leave with their items. These hosts won’t be at actual cashiers, but instead will roam the store to be available to help customers in all areas.