American Airlines Tests New Tech to Tackle Line-Cutting at Boarding Gates

American Airlines is rolling out an innovative boarding system designed to curb line-cutting at select airports in the U.S. In a bid to streamline the boarding process, the airline is testing this technology at Albuquerque International Sunport (New Mexico), Tucson International Airport (Arizona), and Ronald Reagan Washington National Airport (Virginia).

Here's how it works: when a passenger tries to board ahead of their assigned group, the system signals gate agents with an audible alert. This prompt allows agents to address out-of-turn boarding attempts smoothly and ensure a more organized process. According to an American Airlines spokesperson, the aim is to enhance the experience for those with priority boarding and create a clearer, more efficient boarding system.

Gate agents handle alerts with courtesy, gently informing passengers to wait until their designated group is called. The system also includes a feature for easy overrides, so travelers boarding with companions of higher status can be accommodated without a hitch.

With this test, American Airlines is exploring how technology can improve boarding flow, creating a smoother experience for passengers and a more efficient process for staff.

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Photo: Getty


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